We have two shipping methods Free and Expedite for USA, UK, Australia and Canada, Free shipping takes 8-10 working days and Expedite shipping takes 4-5 working days. We offer a flat shipping rate for worldwide.
You can go through our size chart to know your size. Still, if you have any problems regarding the size, no worries. Place your order selecting the size you think would fit you perfectly or simply select “Custom Size” and leave us a message that you’re unsure about the size at support@jacketavenue.com. We’ll guide you on how to get your perfect measurements.
We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
The order number
The faulty item's name and number
A description of the fault
We'll get back to you within 24 hours and send you a replacement item as quickly as we can.
Your payment may have been declined due to any of the following reasons:
Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.
